Terms &Conditions

These terms apply to every order placed with Enivrant through this website. Enivrant is a curated luxury house based in Colombo, Sri Lanka; “we”, “us” and “our” mean Enivrant, and “you” means the person placing the order.

Please read them before you place an order. At checkout you will be asked to confirm that you have read and accept them, and we cannot take an order without that confirmation.

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it. Nothing in these terms affects your statutory rights as a consumer.

Placing an order is an offer to buy. We confirm every order personally — usually on WhatsApp, within a few hours — and our contract with you is formed when we do.

We may decline or cancel an order if a piece has become unavailable, if a price or description was shown in error, or if we cannot verify the order or its payment. If that happens we will tell you promptly and refund anything you have paid, in full.

Hotel, trade and bulk orders are quoted individually through our hotel & trade service and may carry terms of their own.

Every piece we offer is sourced through our partnerships with select manufacturers and suppliers, and we stand behind its authenticity.

We take care to show each piece faithfully, but colours vary slightly from screen to screen, and natural materials — pearls, gemstones, linen, botanical ingredients — differ subtly from one piece to the next. That variation is part of their character, not a fault. Sizes and measurements are approximate; if you need certainty, ask the concierge before ordering.

Prices are shown and charged in US dollars (USD). The price that applies is the one shown at checkout when you place your order.

If your card is billed in another currency — Sri Lankan rupees, for example — your bank converts the amount at its own exchange rate and may add fees of its own. Those are set by your bank, not by Enivrant, and the same applies to any refund.

Delivery within Sri Lanka is complimentary on orders of $85 or more. On smaller orders, and on orders sent outside Sri Lanka, any delivery charge is confirmed with you before your order is dispatched.

You can pay in any of three ways:

• By card. Card payments are taken on Commercial Bank of Ceylon’s secure payment page. You enter your card details directly with the bank — Enivrant never sees or stores them. A card order is confirmed once the bank approves the payment; if it is declined, or you leave the payment page, nothing is charged and you can try again or choose another method.
• Cash on delivery. Pay the courier in cash when your order arrives.
• Direct bank transfer. Our account details are shown once you place your order. Use your order reference as the payment note; we dispatch as soon as the transfer clears.

We deliver island-wide across Sri Lanka. Orders are dispatched from our Colombo boutique within 2–4 working days — for bank transfers, once the transfer has cleared — and we confirm the delivery date with you personally on WhatsApp. For delivery outside Sri Lanka, please speak to the concierge before ordering.

Please make sure someone can receive the order at the address you give us. Responsibility for it passes to you once it has been delivered.

Cancelling an order

You can cancel an order at any time before it is dispatched, for a full refund. Message the concierge on WhatsApp or email support@enivrant.com with your order reference.

Exchanges

If a piece is not quite right, you may exchange it within 30 days of delivery, provided it is unworn and unused, with its tags attached and in its original packaging.

For reasons of hygiene, fragrances, wellness and self-care products, and pierced earrings can be exchanged only if unopened, with their seals intact. Bedlinen and sleepwear that have been used or washed, and pieces made, altered or engraved to your order, cannot be exchanged unless they are faulty.

Damaged, faulty or incorrect pieces

If a piece arrives damaged or faulty, or is not what you ordered, tell us within 7 days of delivery — a photograph helps. We will replace it or refund you in full, including any delivery charge, and arrange its return at our cost.

How refunds are paid

Refunds go back to your original payment method. Card payments are refunded to the same card through Commercial Bank of Ceylon; cash-on-delivery and bank-transfer payments are refunded by bank transfer to an account you nominate.

We issue approved refunds within 7 working days. Your bank may take a further 5–10 working days to show a card refund on your statement.

Starting a return

Contact the concierge with your order reference — it begins “EN-” — before sending anything back, and we will arrange the return with you.

Every piece carries our 365-day guarantee. If, within 365 days of delivery, a piece does not hold up in normal use — a fault in its materials or its making — the concierge will put it right with a repair or a replacement or, where neither is possible, a refund.

The guarantee does not cover ordinary wear and tear, accidental damage, alterations made elsewhere, or damage from not following the care guidance supplied with a piece. Fragrances and wellness products are guaranteed authentic and in perfect condition on arrival; once opened, they are covered for manufacturing faults only.

To make a claim, contact the concierge with your order reference and a photograph of the issue.

When you place an order we collect your name, email address, phone number, delivery address and the details of what you ordered. If you write to us or join the maison letter, we keep what you send us.

We use these details to process, deliver and look after your order — including contacting you about it on WhatsApp, by phone or by email — to honour the guarantee, and to keep the records the law requires. We send the maison letter only to people who have asked for it.

Card details are entered on Commercial Bank of Ceylon’s payment page and never reach us. From the bank we receive only the result of the payment — with its reference, the card type and a masked card number — which we keep to reconcile your order.

We share your details only with those who need them to fulfil your order — the courier delivering it and the bank processing your payment — and with the providers who host this website and our order records. We never sell your details.

This website keeps your basket in your own browser so it survives a refresh, and uses only the cookies needed for the site and its payments to work. We do not use advertising or tracking cookies.

You can ask for a copy of the details we hold about you, ask us to correct them, or ask us to delete them where we are not required to keep them — write to support@enivrant.com.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses, or for delays caused by events beyond our reasonable control.

Our total responsibility for any order is limited to the amount you paid for it, except where the law does not allow such a limit. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute arising from them. We would always rather resolve a concern with you directly, so please speak to the concierge first.

For anything about an order, a return or these terms:

• Email support@enivrant.com
• Phone +94 77 412 6226
• WhatsApp message the concierge

Enivrant, Colombo, Sri Lanka.